Job Title General Manager – Shared Services (GMSS)
Department Shared Services
Unit Shared Services
Reports to (Direct) Reports to (Indirect)
Chief Operating Officer N/A
Direct Reports Indirect Reports
▪ Team Lead, Procurement
▪ Team lead, IT
▪ Team lead, Treasury Operations
▪ MIR Manager

N/A

Internal Interactions External Interactions
▪ Heads of Departments ▪ Customers
▪ Suppliers
▪ External Auditors

Job Summary
The General Manager, Shared Services would be responsible for providing corporate services and
operational strategies aimed at enhancing organizational effectiveness.
Scope and Responsibilities
▪ Manage shared service functions, which include IT, Procurement, Admin, Treasury Operations and
Management Reporting
▪ Develop and maintain strong work relationships with internal stakeholders to foster collaboration
amongst departments and support organizational goals.
▪ Develop and implement strategies to optimize shared services efficiency and effectiveness.
▪ Drive, continuous improvement initiatives to enhance processes, service delivery and reduce
costs.
▪ Manage the budget of the department and allocate resources to the various functions.
▪ Collaborate with Heads of Departments to understand their needs to proffer the best solutions.
▪ Lead cross -functional teams for optimal performance.
▪ Develop and monitor performance metrics to measure the effectiveness of shared services.
▪ Ensure compliance with relevant regulations and company’s processes, procedures and policies.
▪ Generate periodic reports and top management on shared services performance and initiatives.
▪ Provide quality leadership and mentorship to team members.
▪ Carry out other tasks that may be assigned by the line manager.

Skills and Competencies
Technical Behavioural
Business & Industry Knowledge

Strong leadership and People Management
Skills

Strong understanding of IT, Procurement,
Treasury Operations, Admin and Management
reporting processes

Excellent Communication (Verbal and written)

Project Management Stakeholder engagement and management
Knowledge of relevant regulations and
compliance requirements Strong analytical skill and attention to details.
Demonstrated ability to manage projects and
priorities in a fast – paced environment.
Education and Experience

Education

▪ Bachelor’s degree in the Humanities, Management Sciences,
Finance, Information Technology, or related field.
▪ MBA or a master’s degree in a relevant discipline would be
an advantage
▪ Professional certification in PMP or a related discipline would
be an advantage

Experience

▪ Proven experience in a similar role with a minimum of 15
years’ cognate experience in shared services or related
functions