The Operations Manager will be responsible for driving operational efficiency, business execution, process improvement, and cross-functional coordination across the organization’s retail and manufacturing operations. The role will work closely with the Chief Operating Officer (COO) and departmental heads to translate business strategy into clear operational plans, effective structures, efficient processes, and measurable results. The successful candidate will be a strategic thinker and strong executor with a strong understanding of organizational structures, business processes, workflow design, and operational performance. The individual must be capable of identifying gaps, developing practical solutions, improving existing systems, and ensuring that teams remain accountable for delivering agreed business objectives. The Operations Manager will bring structure to complex business activities, identify operational bottlenecks, improve collaboration across functions, strengthen accountability, and establish systems that support sustainable business growth.