Course Title: Lean Six Sigma

Leverage your career and organization for efficiency; get skills and expertise to make bottom line impact.

Attend our upcoming Lean Six Sigma training workshop to be facilitated by world class Lean Six Sigma experts including Kunbi Rudnick (Black Belt), EhiaErhaboh (Black Belt).

Workshop Details:

Lean Six Sigma Yellow Belt

Dates: 11th, 12th, 16th & 17th November, 2013

Workshop Fees: NGN180,000.00 (covers LSSYB tuition, course materials, LSSYB project mentoring, templates, lunch, practical training on use of QI Macro/Sigma XL/Minitab 16 software)

 

Lean Six Sigma Green Belt

Dates: 30th November,  1st, 7th, 8th, 14th & 15th December, 2013

Workshop Fees: NGN350,000.00 (covers LSSGB tuition, course materials, LSSGB project mentoring, templates, lunch,practical training on use of QI Macro/Sigma XL/Minitab 16 software)

Early bird discounts available till October 18, 2013; Group discounts available to groups of 3 or more delegates

 

Course Title: Customer Relationship Management.

Service excellence is an attitude that must be engrained in every department; and it begins and ends with your organization’s people. The reality of good customer service is what your customers expect from your every contact they have with you. Our Customer Relationship Management (CRM) course explores service excellence and how a customer service starts with you.

This program introduces the different facets of CRM to participants and shows them how to identify who their customers really are. It also analyses the key components of CRM and explains how it is integrated within an organisation. Good customer service management leads to enhanced customer satisfaction, increased sales, better retention of customers and improved word-of-mouth advertising by motivated, raving fans. 

OBJECTIVES

At the end of this course you will be able to:

  • Enhance existing customer service skills and develop new techniques to improve your customers’ experience
  • Understand your own impact on customers and identify ways to improve it
  • Understand the characteristics of ‘The Likeable Organisation’ and apply them
  • Utilize a ‘toolkit’ that will enable you to build customer relationships
  • Measure the importance of CRM for business success
  • Identify how effective CRM will improve business performance

Workshop Fees: NGN 80,000.00/ Participants

Duration          :  2 Days

 

 

Course Title: Graduate Career Seminar

COURSE OVERVIEW

Put yourself ahead of the crowd and snatch up the opportunity to impress recruiters with the skills you have to offer. Come to this seminar to learn a few tricks of this trade. From information about job interviews to advice about aptitude tests, this seminar is specifically designed to provide you with everything you need to know.

HIGHLIGHTS 

  • Mock Interviews
  • CV Review
  • Top 5 CVs from our CV clinic will be added to our database at no cost.
  • 15% discount for group bookings for 5 and more.

COURSE OUTLINES

Module 1: CV & Cover Letter Writing 

  • Why CVs are important
  • Matching your CV to the job advert
  • Presentation: layout, detail and use of power words/keywords
  • Gain insight into what gets a CV shortlisted
  • Tailor your CV for each job application
  • CV Clinic

Module 2: Job Aptitude Test 

Tips and Tricks to Solve:

  • Numerical Tests
  • Verbal Test
  • Psychometric tests 

Module 3: Interview Preparation

  • The importance of thorough preparation and the basic techniques required
  • How to present your key strengths, skills and experience to a prospective employer
  • How to give answers and ask questions that will enhance the chance of you being offered the job
  • Cracking behavioral job interview questions

DETAILS

 

Duration 

 

1 day

 

Price 

 

NGN 10, 000.00 

 

Target Audience

  • Unemployed Graduates
  • Graduate Trainees

Methodology

  • Interactive Presentations and discussions
  • Scenario analysis and discussions based on real-life cases
  • Role play 
  • Assessment Exercises

Time

 

10:00 am – 3:00 pm

 

Venue

 

Bradfield Consulting Limited

5/7 James Oluleye Crescent

Harmony Enclave

Adeniyi Jones  

Ikeja, Lagos

 

Contact

 

0817-758-8537

0817-961-7843

0701-360-0832

0705-950-2026

01-2911783

 

www.bradfieldconsulting.net

support@bradfieldconsulting.net

Course Title: OPEN COURSES CALENDAR - ONE

Train the trainer

Strategic Brand Management Course - Success with Product Management

Health, Safety and Environment Management Training

Outplacement and Career Transition Training

Fire Safety Training Courses [Fire Wardens and Managers]

Introductory Lean Six Sigma Knowledge Proficiency

Lean Six Sigma Yellow Belt Training

Business Reports and Proposal Writing Skills

Lean Six Sigma Green Belt Training [Certification Training]

Lean Six Sigma Black Belt Training [Certification Training]

Key-Account Managers Training

Marketing & Selling Skills

Personal Effectiveness

Frontline Leadership - Emerging Leadership Course

Management Development for Personal Assistants and Senior Secretaries

Beginners Training On Bids and Tenders Management

Workplace Ethics

Mastering Negotiations - The Principles and Practice

Becoming an Effective Supervisory Manager

Introductory Lean Six Sigma Knowledge Proficiency

Business Data Analysis and Modeling with Excel

Course Title: OPEN COURSES CALENDAR - TWO

Occupational Health and Safety Management

Facility Maintenance & Management Training

Advanced Excel Simplified For Financial Analysis

Excellent Operations Management - Value Improvement in Manufacturing & Service Operations

Attention-Grabbing Presentation & Public Speaking Skills

Powerful Leadership Communication and Influence Management

Total Management for Human Resources Professionals

Competency Training For Business Development Executives

Relationship Management and Marketing

Beginners Training On Bids and Tenders Management

Guides to Setting up A New HR Department

Mastering Digital and Social Media Marketing

Project Management Courses [Certification Training]

Achieving Excellence In Customer Service

Intermediate Excel For Financial & Business Analysis

Effective Management Of Time, Priority & Work Pressure

Business Reports and Proposal Writing Skills

Delivering Results Through Teams

Achieving Excellence In Customer Service

Essential Bookkeeping Knowledge For A Successful Business

Team Building

Introductory Lean Six Sigma Knowledge Proficiency

Emotional Intelligence

Achieving Excellence In Customer Service

Time Management & Priority Skills

Team Building

Introductory Lean Six Sigma Knowledge Proficiency

Train-the-trainer

Achieving Excellence In Customer Service

Time Management & Priority Skills

Team Building

Introductory Lean Six Sigma Knowledge Proficiency

Emotional Intelligence

Achieving Excellence In Customer Service

Time Management & Priority Skills

Team Building

Introductory Lean Six Sigma Knowledge Proficiency

Course Title: Achieving Excellence Customer Service